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View Full Version : Upgrade, how much?


EZJ
01-29-2007, 07:15 PM
How much is it for a customer to upgrade to HD on DirecTV through a dealer?

dragon002
01-29-2007, 09:33 PM
No idea how much thru a dealer, Thru Directv, a new Au-9 dish and an h-20....Free with a 2 year agreement ....or thru the indies and MSP...99.00 less a 99.00 rebate....still free.

Unseensimpleman
01-30-2007, 02:11 AM
QUALITY is Not FREE!

the Ird may be @ any retail store even (after rebate).

I sell "em a dish ( usually under retail), a pole mt Or support struts (one or the other, for the stupid overweighed pourly designed At-9 Or AU.. With high preference to the pole mt vs the Struts & anything near a roof w/ "that "thing" if i can help it is last resort and only due to LOS or excessive cx prefernce for a rf mt. I use FTA 90 cm dish support struts in this case usually over that seemingly MIA factory mess)

A Hr-20 (hd dvr) gets a 2nd line A/O charge also.

There is also a TC to roll on it .

The cust's dont wait on some figment of an install date weeks and months a way and Usually Dtv will reinburse the cx for some if not all of the costs.

I get calls all the time due to this and "america's Impatience" of waiting.

Hey they get QUALITY and not some "Hurry up offense "of a MSP/or HSP with long wait times too.! (= American in general cant sit still anyway).

As a fact Ive been having Cx's order and have delivered to their hm the HR-20 purchased on their own from diff states due to the shortages of the IRDs at times and then "just do my thang" on the installs .
(*NOT A THING is bought THROUGH P-10 OR DSI & with damn warrented intent!) The Last HR-20 came out of a store in Ft Walton Beach as a fact.. Lol.. .. (=Wallmart.. DSi, P-10 all the damn same to me!)

And "they say" the Upgrades come from 1800 D only.. yeah right..
= 3 last week @ 255+ and one waaaay above..= install only:)

chadzx11
01-30-2007, 06:19 PM
My neighbor ordered from rapidsatellite.com, and whoever P* or the HSP sends out wasn't going to be able to get him for a few weeks. He came to me. I quoted him $150 (for a 4 room system), installed right now, today. Watch TV tonight! He brings up "free install." He could not grasp the fact that if he doesn't pay me I won't get paid because I have NO contract with rapidsatellite.com.

I consider that to be 'wholesale' because it is the minimum amount I will even consider a contract for. He didn't want to pay, so he waited.

Another customer ordered dual system A from online retailer A, then found out they would have to pay for the install and get a rebate. They balked and ordered dual system B from the folks I was doing a lot of business with. Both systems arrived on the same day, and they RTS's one. The wrong one. I had a work order from company B, had a hell of a time finding the place because the backwoods people could NOT give directions, plus the road signs were all stolen or run over (ie, missing). When I finally got there, I saw an odd package (they had opened up the outer box--they all do--even though it says not to right on it) which prompted me to call the folks to have them research the IRD numbers (because these people gave NO tracking numbers or IRD numbers to the techs, even though they were using prosite). Sure enough, wrong equipment. Hell, I offered to hook up system A since, obviously, I didn't want to waste my trip, but they were not down with paying for the install and getting a rebate.

See, my luck runs such that I inevitably get the cheap customers who don't want to pay for jack. When I do get to a high end neighborhood, its always the guy with the maxed out lines of credit who ends up griping to the CSR that channel x is in Total Choice Plus, not Total Choice like he was told, so why should he have to pay the extra $5 to get it. Or the folks with the giant two story house and a one story studio apartment's worth of furniture in it, even though they moved in 6 months ago. Those are my customers, when I am not in the ghetto under a house somewhere staring down a rottweiler from next door, that is.

*sigh*

Skiid
01-30-2007, 06:40 PM
As a Directv dealer I cannot perform the promotional Directv upgrades for anyone including the customers that I am the reatialer of record for.

to make matters even more difficult, I can't even service those customers. If they have a bad receiver let's say, they won't let me replace one out of my stock. They want the customer to RA it through Directv. We do it anyway but it is a hassel.

Unseensimpleman
01-30-2007, 08:39 PM
Chad,

Hers your Rapid , fake social security, Information plunder Now!

http://www.rapidsatellite.com/default.aspx

LMAO!

mY post pertains to Uggggrades only, not new installs.

Every one of these comes from some old customer somewhere who has called Dtv and was given ..."we dont have any in stock"... "Your install date is in march or Feb mam".. Thus My phone rings. Everyone of them comes from "an impatient American multi tasker".. Lmao

I "help and Point" them to an IRD. The rest comes from Me.

Like I said "they say" ...do this and do that, You cant, Dont.. or ....
whatever.
(sign , sign, every where a sign... )

= get a damn install force that can keep up then w/ cx demand and preference! Im Not gonna tell a lady that i walked in her house 2yrs ago and then sold her family a system of some sorts over multiple homes and family members.. "mam im sorry i cant help you".. Im ..Just Not gonna do it. Thus "the wheel go 'round in circles".. and Everybody smiles! Heck ive had cx's call that were Told By DTV to "see if you can find and local I/c" to appease some irrate lady. They go spend 3 grand on a HD TV these folks dont want to wait for 1-2 months for a dish and a new wire..
Thats Just Not Good biz from the provider period either. Ive scene Change overs (d-net)and cancellations over this mess as a fact.

Like i say.. "FOLLOW what?".. till somebody shows me a pistol .. Im not following shit!<tongue> And i sure "aint" goin' to tell "Ms Smith" ..No ..when they trusted me and we became friends.. No way! Im a Real people person to the core so .. its hard to tell these people "No" over what some other corp entity has dictated.. makes No since. These people Saw My Face and i played with their dog and kids. Not damn DTv or some HSP!

Hardin
01-30-2007, 10:24 PM
I did an Slimline dish (A-9) for a DTV customer last week. Charged him $199, he already had the HD-DVR sent from DTV. He didn't want DTV installers to touch his house again....LOL.

Unseensimpleman
01-30-2007, 11:47 PM
LMAo.. Now then ..Your On the SAME page.

Bless You!

Every town has a CC Or BB right? and if its a Hr-20 @ times.. Use a telephone and this thing we type on and you'll find one during the under manufactored / distribution times.. I let the cust handle the whole thing as far as the IRD.. I just Point.. (lol)

I help 'em man.. Im Not going to say i cant conduct Biz and help someone at the same time 'cause a provider cant take care of their customers in a reasonable amt of time. Or as You mentioned those that choose Not to go back through that "bad taste" some dictated outfit left on their door step previously.

{"They say".. well i havent scene a face to "they" Yet.
Maybe Bigfoot IS "they" ?<scared> }

chadzx11
01-31-2007, 08:36 AM
mY post pertains to Uggggrades only, not new installs.


The only upgrades I ever got approached to do were from people who wanted it done cheap, with a reciever they got from "cousin cleetus."

Nothing ever came of any of them because I never quoted anything other than asking them to call DTV to make sure cousin cleetus's reciever could be activated on their account. 9 times out of 10, cleetus owes money on it, and 1 out of 10, the customer balks at paying $20 for a new card---which means they wouldn't have wanted to pay me fairly either.

EZJ
01-31-2007, 11:53 AM
Ok, how much is it for a new customer wanting HD?

Skiid
01-31-2007, 02:19 PM
www.directv.com

Skiid
01-31-2007, 02:20 PM
We will charge time and materials if a customer wants to pay and not wait for the upgrades.

If they don't want to pay us then they can get the promotional upgrade deal from Directv.

Unseensimpleman
01-31-2007, 02:22 PM
What ever "they say" on that one (new installs) (lmao)

Its approached just like the whole country is. No different from wall to wall.

Well except a Free DVD player or 2..:)

BUT.. a pole mt/struts /wallfish ect ect...NEVER is FREE ..& Not in my lifetime! (principles)
-----------------

FREE HD Receiver--After $99 Rebate


$199 HD DVR -- After $100 Rebate

-----------------

IF your working up a sale.. Try to get it In 5 days BEFORE the price increase/ new package construement. Use that in "the delivery of sale" maybe of the current promotions expiring
>>"and its a Great time to get DTv.. But you better hurry to take advantage of this great promotional offerings which are due to expire"<<
(current promo expires in 5 days)

Adding 19.99$ delivery /handling seems to help with some gas btw.. (lmao):p

Skiid
01-31-2007, 02:52 PM
We have to compete with Verizon who sell Directv to customers when they order their phone service. We just do the standard authorized retailer sale. We do charge for extras not included in the standard installation.

Unseensimpleman
01-31-2007, 02:57 PM
Skid i was talking to the general forum and "e"..

Im not stupid enough to try to tell YOU anything about the sat world.. ;) (lmao)

Im just doing "the defiance thing" man.. ;)

The Upgrade Noise is for "real defiance" though.. Im Not with it Period!

Btw have you ever scene those folks called "they"? LOL

Skiid
01-31-2007, 03:06 PM
Yeah, I know. All I am saying is that Directv has our hands tied when it comes to servicing thier existing customers. We can do it, we have to charge the customer however.

Dish Network on the other hand gives us the ability to service customers through the DHPP. the custoemr is covered under this program when they become new customers under a DHA18 promotion. After the 18 months they will pay $5.99/mponht for this coverage of which we get a portion and it is paid to us like a residual. It really has added up over the past 3 years or so and I am a happy participant. We used to get paid nothing or would have to charge the customer our full truck roll rate. Now the customer pays about a 1/3 of that and the ongoing monthly to have the same service. Probably works out to be about the same if they were to have one service call a year.

It is basicaly just like any other extended warranty.

Skiid
01-31-2007, 03:11 PM
And I should add that as far as upgrades goes, Dish has it all over Directv as far as retailers dealing with existing customers. Dish saw the light.

Unseensimpleman
01-31-2007, 03:36 PM
Yeah, I know. All I am saying is that Directv has our hands tied when it comes to servicing thier existing customers. We can do it, we have to charge the customer however.

Dish Network on the other hand gives us the ability to service customers through the DHPP. the custoemr is covered under this program when they become new customers under a DHA18 promotion. After the 18 months they will pay $5.99/mponht for this coverage of which we get a portion and it is paid to us like a residual. It really has added up over the past 3 years or so and I am a happy participant. We used to get paid nothing or would have to charge the customer our full truck roll rate. Now the customer pays about a 1/3 of that and the ongoing monthly to have the same service. Probably works out to be about the same if they were to have one service call a year.

It is basicaly just like any other extended warranty.

Yeah I know man.. And you are in the minority Or was when that first started .. A LOT didnt like that whole residual based *Lottery of sorts*
(Hey... there could be reference to "those Dice" again.. Lmao).

I definately agree w/ you about D-net letting the service stay local the way it should be and "seeing the light"
. Now the Lottery part , Kinda a crap shoot for real huh at times?

DTV is a pure mess.. and just poor poor Biz all together as far as cust care is concerned w/ all this dictated BS. The suffering is of the Patrons.. Which Is wrong.
= You dont spit on and toy with "what feeds You".. and keep a cx satified when all this stupidity is the common not the rare..
Makes No damn sense at all and is disheartening at times.

All i know is.. May the "Liberty Bell" ring change!

(fingers crossed ;) )

Skiid
02-01-2007, 11:47 AM
Kinda a crap shoot for real huh at times?


I think the most service calls we had in a 30 day period in the last 2 years was 6. We get over $1500 for DHPP per month. Plus the $19 service call. You do the math.

Unseensimpleman
02-01-2007, 12:34 PM
WOW.. you got a real outfit with REAL techs for real then!

Kudos!

That shows you are NOT "them" to me is all..;)

garys
02-01-2007, 06:35 PM
I come from the school of Defiance.
I charge full retail with a healthy profit for everything (Dish and DTV) that we install and charge our standard hourly rate for all our labor.
We charge for everything. (This is a business)

If they want it free--we send them to Dish and DTV.
It works great. Work less...make more.
I eventually tired of being the whore for the greatest pimps in the universe....DBS.

Skiid
02-01-2007, 06:59 PM
Free gets me volume. Rarely a chargeback. I have known Chargeack Larry for a couple of years and have sent him a total of 3 for collection in that time. Collected on all 3 BTW. We sell around 10 systems a week this time of year. 20 when it gets busy. Been doing that steady for over 5 years. Free has been very good to me:)

pegsat
02-06-2007, 05:27 PM
we install plasmas and we offer to upgrade dtv customers, we have no problem getting 200 for a h20 , they then get a 100 rebate. i do it all the time. it is just how you approach the customer. we don't bother with the free customers dtv can have em.lol

DoctorBob
02-07-2007, 02:19 AM
FYI!!!

Rapid and BCK are no longer Selling systems for D*.... The satellite business, as we know it, will probably be be gone by the end of the year, if not sooner, so I guess the FREE Crap just isn't working too well is it???

FREE died last week, and we dumped a 12 yard load of Chicken Manure on it!!! RONTGLMAO....